1. 2016

   • Effective November 1, 2015, FEMA revised the Non-Residential building occupancy category to identify “Business” properties in the existing rate structure. Section 100205 of BW-12 required FEMA to phase out Pre-FIRM subsidized rates for business properties. The premium increases will be 25 percent per year. The first 25-percent annual premium increases for policies on Pre-FIRM subsidized business properties will be applied with the next set of Program changes in 2016. • HFIAA Sections 5 and 29 – Changes to the Flood Insurance Underwriting Forms. o Revised the Application, Endorsement, and PRP Application forms to capture information required for implementation of certain provisions of BW-12 and HFIAA, including introduction of a “Lender Indicator.” o Added questions to the Application forms in anticipation of future implementation of the HFIAA Section 3 provision pertaining to lapsed and reinstated coverage. In addition to requesting the date of the rated map and the current map for the property, the new questions will capture the data: Has the applicant had prior NFIP coverage for the same property indicated on this Application? Was the prior NFIP policy required under the mandatory purchase provision of the law at the time of coverage termination? At the time of the policy lapse, did the applicant have an insurable interest in the property for which flood insurance coverage is sought? Was the lapse the result of a community suspension? Will this policy be effective within 180 days of the community reinstatement after the suspension referred to in (4) above? • HFIAA Section 8 – Required insurers to report a Primary Residence indicated for all of their Mortgage Portfolio Protection Program policies to ensure correct application of the HFIAA surcharge. When the residency status is unknown, or when primary residence is asserted by the insured, but not properly documented, the insurer must treat the MPPP as a non-primary residence. The status may be corrected with appropriate documentation submitted by the insured. • Effective November 1, 2015, FEMA revised the Non-Residential building occupancy category to identify “Business” properties in the existing rate structure. Section 100205 of BW-12 required FEMA to phase out Pre-FIRM subsidized rates for business properties. The premium increases will be 25 percent per year. The first 25-percent annual premium increases for policies on Pre-FIRM subsidized business properties will be applied with the next set of Program changes in 2016. • HFIAA Sections 5 and 29 – Changes to the Flood Insurance Underwriting Forms. o Revised the Application, Endorsement, and PRP Application forms to capture information required for implementation of certain provisions of BW-12 and HFIAA, including introduction of a “Lender Indicator.” o Added questions to the Application forms in anticipation of future implementation of the HFIAA Section 3 provision pertaining to lapsed and reinstated coverage. In addition to requesting the date of the rated map and the current map for the property, the new questions will capture the data: Has the applicant had prior NFIP coverage for the same property indicated on this Application? Was the prior NFIP policy required under the mandatory purchase provision of the law at the time of coverage termination? At the time of the policy lapse, did the applicant have an insurable interest in the property for which flood insurance coverage is sought? Was the lapse the result of a community suspension? Will this policy be effective within 180 days of the community reinstatement after the suspension referred to in (4) above? • HFIAA Section 8 – Required insurers to report a Primary Residence indicated for all of their Mortgage Portfolio Protection Program policies to ensure correct application of the HFIAA surcharge. When the residency status is unknown, or when primary residence is asserted by the insured, but not properly documented, the insurer must treat the MPPP as a non-primary residence. The status may be corrected with appropriate documentation submitted by the insured.

2. 2017

   • Revised and implemented Appeals process to be more customer friendly • On track to simplify the underwriting and claims manuals • On track to improve Write-Your-Own (WYO) oversight processes and standards, to include the release of the updated 2018 WYO Financial Assistance/Subsidy Arrangement (“Arrangement”) in April 2017 • Improved map change notifications to citizens • Working to fully transition NFIP’s Direct Servicing Agent over to a new contractor and ensure the system has been fully authorized to operate. • Working on several communication initiatives, in specific regions as well as nationwide, targeting policyholders at renewal to test ‘retention messaging’. • Improving the adjuster cadre through the required workshops occurring nationwide, so the adjusting workforce is fully prepared and re-authorized prior to the 2017 hurricane season. • Improved adjuster cadre through the release of an update adjuster fee schedule to better attract and retain adjusters through competitive rates.

3. 2018

   • Publish the new claims and underwriting manuals and an NFIP guide for State Insurance Commissioners. • Submit the legislatively required Affordability Framework to Congress. • Develop new policy forms that align with a new rating scheme to further the goal of a transformed NFIP. • Deliver an enhanced data analytics tool set. • Deliver targeted messages to consumers to encourage flood insurance purchases. • Automate the appeals process to enhance efficiencies.

4. 2020

   Cutover to Pivot as new NFIP System of Record • Develop new policy forms that align with a new rating scheme to further the goal of a transformed NFIP. • Deliver an enhanced data analytics tool set. • Publish the updated claims and underwriting manualsDeliver targeted messages to consumers to encourage flood insurance purchases, and the retention of current policyholders. Implemented the Disaster Recovery Reform Act of 2018 (DRRA), Section 1212 for Group Flood Insurance Policy (GFIP) which doubled the maximum coverage limit. • Increased oversight of WYO claims and underwriting processes from triennial operation reviews to annual operation reviews. • Launched customer service surveys through NFIP Direct Lab for improved policyholder claims experience. • Strengthened partnerships with industry partners (insurance adjusters, WYO companies, vendors) through increased engagement.

5. 2021

   Enableed personal and business property owners and renters to purchase flood insurance coverage for buildings and/or contents in low-to-moderate flood risk areas, as well as in high-risk flood zones to reduce taxpayer provided federal disaster assistance and to promote wise floodplain management practices in the Nation’s high-risk flood zones.

6. 2022

   For FY 2022 Closed with Payment Claims: $4,443,916,290.84 Maximum Payment: $9,999,054.71. Minimum Payment: $0 Mean Payment: $101,870.95 Median Payment: $57,063.45.

Single Audit Applies (2 CFR Part 200 Subpart F):

For additional information on single audit requirements for this program, review the current Compliance Supplement.

Regulation 44 CFR 59 et seq. Publication, "Answers to Questions About the National Flood Insurance Program," "Mandatory Purchase of Flood Insurance Guidelines," "Elevated Residential Structures," "Guide To Flood Insurance Rate Maps," "Flood Insurance Manual" (agents manual), "National Flood Insurance Program. Application Forms," "Manufactured Home Installation in Flood Hazard Areas," "Coastal Construction Manual," Alluvial Fans: Hazards and Management," "Floodplain Management in the United States: An Assessment Report," "Design Guidelines for Flood Damage Reduction" and "Repairing Your Flooded Home," "Technical Bulletin Series (FIA-TB)" "Answers to Questions About Substantially Damaged Buildings," "Reducing Losses in High Risk Flood Hazard Areas," "Design Manual for Retrofitting Flood- Prone Residential Structures" and "Flood Proofing Non-Residential Structures."

1. The National Flood Insurance Act of 1968, 42 U.S.C. 4001 et seq. authorized the National Flood Insurance Program (NFIP), Title 13, Public Law 90-448, 44 CFR, Ch. 1, Subch. B.